As an avid follower of the impact of non-verbal behavior on business-building and communication, I was surprised to see a reference to cell phone etiquette in a recent article from Inc.com on body language. Our cell phones have certainly become a vital part of our anatomy. So, ... when is accessing your cell phone crossing the line into the realm of bad body language?

As summer winds down, my unofficial unveiling of my new website is here! Yes, it’s sad to say goodbye to my original website (from 2006) that was updated, revitalized, face-lifted and band-aid-ed many times. My shiny new website is equipped with many of the best-practices I preach to my clients; it uses the latest in technology, leverages the newest functionality and strategically showcases my offerings.

Cognitive neuroscientists warn we are developing digital brains with new circuits for skimming. We read a few sentences, look for exciting words, and then grow restless, scampering off to the next page. Beyond effective business writing, train members your team to maximize their potential. "Unless you have a rarefied product or service like Walter White’s concoction on Breaking Bad, you must first sell the client on you."

We are all inundated by important written communications, … whether it is a critical message from a fee-generating client or customer, a business-building email from another trusted professional, or fabulous news from friends and family...

For professionals in the fast-paced B2B marketplace, social media remains a daunting challenge. How does one make the most of a social media tools such as LinkedIn, Twitter, Facebook plus blogs and more? I often...

I recently shared these thoughts in an article for the RI Small Business Journal about the constantly evolving world of web sites. For some companies, the monumental decision to update the organization’s web site involves more than a refreshed logo and tweaks to the design look-and-feel. There are options to...

Holiday parties are plentiful for business professionals, even if some have been scaled back to reflect challenging economic times. Whether you are invited to your own firm’s glittering bash, a client’s holiday open house or a referral source’s festive breakfast, take a few minutes to think about how to turn holiday cheer into fruitful business opportunities.

I recently read a good article about the pajama-fication of office workers; it explained the trend toward allowing traditional office-bound employees to work at home for a day or two.  It made me think about morphing that term into “pajama-tization” to emphasize the business efficiencies of home offices! That means...

I notice that in my work with professional service firms – primarily in law, accounting, finance and technology – there are some extremely adept writers who must have jump-started their talent in their eighth grade grammar class and went on to embrace the written word.