Communications in an Information-Overloaded World

On April 28, 2020, I joined Laurie White, president of the Greater Providence Chamber of Commerce, for a webinar on communications in an information-overloaded world of COVID-19. We discussed best-practices, where the rules have changed, developing deeper relationships with our client-customers-colleagues and how best to communicate in a clear and concise way.

We reviewed how to collaborate in a WFH era, keeping it real on phone-video conferences, and staying focused on the less-is-more philosophy of communicating.

Specific tips and reminders for writing included: create clear subject lines, state your main point first, use bullets and numbers to convey thoughts, make it scannable, and be friendly in your tone.

See the recorded version here.